Saturday, 21 March 2009

Sansa Clip Saga -- Part 2

Following my post about the poor experience I had with Sandisk support regarding my malfunctioning Sansa Clip player, I was contacted by Kevin from Sandisk. In the email which I got him, he apologized for the support I received and said that he would readily ship a new Sansa Clip player to me.

I have sent in my contact details and eagerly awaiting the shipment.

I'm happy that the Sandisk support didn't turn out to be as bad as I first assumed. It's also good to know that there are people at Sandisk who care about the consumers and the quality of support they receieve. I hope that mine was an isolated incident and not the norm.