Following my post about the poor experience I had with Sandisk support regarding my malfunctioning Sansa Clip player, I was contacted by Kevin from Sandisk. In the email which I got him, he apologized for the support I received and said that he would readily ship a new Sansa Clip player to me.
I have sent in my contact details and eagerly awaiting the shipment.
I'm happy that the Sandisk support didn't turn out to be as bad as I first assumed. It's also good to know that there are people at Sandisk who care about the consumers and the quality of support they receieve. I hope that mine was an isolated incident and not the norm.
Saturday, 21 March 2009
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